Shipping policy

Shipping Policy

We accept and deliver orders daily from Monday to Sunday for Metro Manila and Provincial Areas. Orders received for special delivery beyond cut-off time at 3:00p.m. depends on areas of Metro Manila will be delivered on the following schedule starts by 10:00a.m.
 
For Metro Manila Delivery
 
We will contact you before we deliver your orders to verify the exact address and make sure that you are available to receive the item, if we are not able to contact you and the address is incomplete or incorrect, we cannot deliver your order until you notify us the status of your delivery. There are cases that the delivery is in company or office address, we advised you to be there to receive the item because some companies do not allow to leave any delivery to reception areas or to security guard.
 
For Provincial Delivery
 
There are some areas in provinces are not possible for Door-to-door service, we will inform immediately the customer on where to pick up before we process and ship the item.
 
For Pickup Transactions
 
Items that are delivered in your areas for pick up is allowed only within 10 days. After 10 days, the items will be return to origin
 
How quickly will I receive my order?

Orders for all in-stock merchandise are processed within 48 hours. Items shipped by standard delivery methods should be received within 7 days. If you have chosen express delivery, you should receive your item within 5 days and orders shipped using super express should be received within 3 days. Some specialty items may require additional delivery time.

If I live outside the Philippines, can I order from EZ Shop Online Store?

Yes. We ship products to all destinations. UPS (United Parcel Service) /MACH1 delivers for International zones while we ship domestically (within Philippines) through our own shipping team.